FAQ（常见问题）

I received a tracking number, when will my order ship？

Once you receive a tracking number, it means your shipping label has beencreated, but the package has not yet been shipped. Please allow a fewadditional business days for your tracking information to update. Werecommend signing up for tracking updates through the carrer's website tomonitor your delivery status.

We provide shipping services through the United States Postal Service (USPS) and FedEx. For international orders, the package will be handed over to your country’s postal service for final delivery.

Yes, we offer shipping methods that can deliver to PO Boxes. Please note that this excludes FedEx.

Yes, we offer international shipping to all countries serviced by the United States Postal Service (USPS) and FedEx. All international shipping rates will be calculated at checkout. *Please note, international orders may be subject to import taxes and/or customs duties upon arrival, as determined by your country’s customs department. Dose of Colors is not responsible for any customs or duty fees and will not provide reimbursement. For more information, please contact your local customs office.

Certain countries are excluded from receiving free international shipping: Armenia, Taiwan, Saudi Arabia, India (36 of 37 states), Pakistan, Afghanistan, Iraq, Qatar, South Africa (8 of 9 provinces), United Arab Emirates, Yemen, Mexico, Brazil, Greece, Chile, Spain, Oman, and Nigeria. *Please note that these transit times are estimates provided by USPS and are not guaranteed. Dose of Colors is not responsible for shipping delays or issues arising from customs processes or transfers from USPS to local carriers in your country.

International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival. Dose of Colors is not responsible for any customs or duty fees, nor will reimbursed. Please contact your local customs office for more information.

USPS First Class Mail: 3-6 Business Days. USPS Priority Mail: 1-3 Business Days. FedEx 2 Day: 1-2 Business Days. FedEx Express Saver: 2-3 Business Days. For more information on shipping & delivery click.

A signature may be required for orders of $300 USD or more. Ultimately, it is up to the carrier’s discretion whether it is safe to leave your package.

Once you receive a tracking number, it means your shipping label has been created but the package has not yet been shipped. Please allow a few more business days for your tracking information to update. We recommend signing up for tracking updates via the carrier’s website to stay informed about your delivery status.

Unfortunately, orders cannot be modified after they have been placed.

Only orders that have not left our shipping department can be canceled. lf youhave received a tracking number via email, please contactto request a cancellation.

If the package has not left our facility, change of address requests can be made by contacting offical@cosmetraluxe.com. We usually respond to emails within 24 hours, excluding weekends and holidays.

To qualify for a return, you must email offical@cosmetraluxe.com within 14 days of receiving your order. Items must be in their original and respective packaging. Emptied or refilled items will not qualify for a refund. Click here for more information on our return policy.

No, we do not offer exchanges. Clickpolicy. for more information on our return

We strive for perfection, but mistakes can happen! If you believe an item is defective, damaged, or incorrect, it can only be replaced with the same item. Please contact our customer service team within 48 hours of delivery for assistance. Hold on to all items until further instructions are provided. Make sure to contact offical@cosmetraluxe.coms

Please confirm if you received an order confirmation email (check your spam/junk inbox). If you see multiple pending transactions in your account, they will automatically drop off your statement within a few business days. For further assistance with the pending transactions, please contact your financial institution.

Please ensure the billing address you provide matches the exact billing address associated with your payment method. To prevent multiple charges, click the submit button only once.

We reserve the right to cancel orders that are flagged as potentially risky or fraudulent, as well as those from customers with a history of frequent returns and/or replacements. This policy helps us protect all customers and ensure fair access to our products. If your order is canceled, you will be notified via email with the reason for cancellation and any next steps. If you think your order was mistakenly canceled, please contact our customer service at offical@cosmetraluxe.com for assistance. We’re happy to review the situation and help resolve any issues.

We’re happy to share that most of our products are vegan! Feel free to check the ingredients listed on our product pages for more details..

Absolutely! Our entire product line is cruelty-free. We are proud to be Leaping Bunny and PETA certified..

We’re thankful for the incredible support from our cosmetraluxe community. We know it can be frustrating when your favorite products are out of stock, and we appreciate your patience as we work diligently to restock them. Our team is dedicated to ensuring your favorite items are available again soon. Sign up to be notified when a product is back in stock, and you’ll receive an email notification. Be sure to subscribe to our emails and SMS, and follow us on social media for restock announcements and more updates. Thank you for being so patient!.

We do our best to ensure the images on our website represent our colors accurately, but the actual color may look different on everyone. This can be due to various factors like device type, monitor resolution, color settings, camera settings, lighting, and skin tone..

We currently don’t offer a PRO discount, but we truly appreciate your interest! Be sure to sign up here for Daily Dose Rewards Program for special member offers and discounts..

Please email our team at offical@cosmetraluxe.com for any social media, partnership, and collaboration inquiries. We’d love to hear from you!.

If you have any questions or concerns, please email us at offical@cosmetraluxe.com. Be sure to include your full name and order number if applicable. We’re here to help!.